Telephone:
+44 (0)1603 810264
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Email:
enq@parkfarm-hotel.co.uk
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TripAdvisor 2017 Certificate of Excellence

We were again awarded this prestigious award from the worlds number 1 review site TripAdvisor.

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Winning Photo from May

Our monthly photo competition had some fantastic entries this time around.....

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Norwich and Norfolk Events in June

A brief selection of local events for June that we think might be worth considering.

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Local Events in May

A brief selection of local events for May that we think might be worth considering.

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Chocolate Afternoon Tea comes to Park Farm Hotel

For all you chocolate lovers, do we have a real treat for you....

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Review summary from over 1500 of our customers

Over the last 2 years we have received over 1500 reviews from across the big world wide web. From Facebook to TripAdvisor and many other websites you may not have even heard of.

Using our handy little tool from our partner TrustYou we are able to track every time our name "Park Farm Hotel" is mentioned (only online obviously, by phone or email would just be creepy).

This information is invaluable when gauging customer satisfaction and discovering what areas we may need to improve. We believe there is no better source of feedback on our services than from our previous customers.

We send all our guests a survey by email a few days after their hotel break. These reviews regardless of their score or comments are then published on our website. From within our TrustYou service we reply to these reviews and really see a clear picture of whats working and what isn't in real time.

Your comments (well most of them) have a genuine influence on how we continually improve the level of service and hospitality we offer our customers.

With an average score of 92% over the last 24 months we like to think we know a thing or two about customer satisfaction, but for us the journey to excellent customer care is never complete and there is always ways to improve, adapt and fine tune.

See a small summary from all our feedback from the last 2 years below and should you wish to read individual reviews, you can see our latest here.