Frequently Asked Questions

Where is Park Farm Hotel located?

Park Farm Hotel is located in Hethersett, just outside Norwich in Norfolk, surrounded by 200 acres of countryside while remaining only a short drive from Norwich city centre.

Is there free parking?

Complimentary on-site parking is available for hotel guests, spa visitors, restaurant diners, and event attendees.

Is there Wi-Fi?

Complimentary Wi-Fi is available throughout the hotel, including bedrooms, suites, lounges, and leisure areas.

Is the hotel family friendly?

Park Farm Hotel welcomes families and offers spacious family rooms, leisure facilities, gardens, and family-friendly dining options. View our family-friendly rooms.

Is the hotel dog friendly?

Park Farm Hotel is not currently dog friendly, with the exception of registered assistance dogs.

What time is check-in and check-out?

Check-in is from 3:00pm and check-out is at 11:00am. Early check-in and late check-out may be arranged with reception at an additional cost.

Is the hotel accessible?

The hotel offers accessible parking, wheelchair-accessible rooms and accessible public areas.

Do you have EV charging?

EV charging points are currently being installed at the hotel and will be available soon. We will update guests as soon as they are operational.

Does booking direct include leisure club access?

Guests who book directly with Park Farm Hotel receive complimentary unlimited leisure club access throughout their stay. Third-party bookings require leisure passes to be purchased separately.

Do direct bookings get priority for room upgrades?

When upgrades are available, guests who book directly with the hotel are prioritised.

Are there exclusive packages available when booking direct?

Park Farm Hotel offers exclusive packages and offers that are only available when booking directly through the hotel.

Do I have to pay upfront when booking direct?

Most direct booking rates are flexible, meaning payment is not required until the day before arrival. Advance purchase rates are excluded.

Will you price match other booking websites?

We endeavour to always offer the best available price. If you find a cheaper rate elsewhere, we will happily price match it. Simply contact hotel reception directly.

Is there a spa?

Park Farm Hotel features a spa and leisure club with treatment rooms, a swimming pool, sauna, steam room, hydrotherapy facilities, and gym access. View and book spa treatments here.

Can non-residents use the spa or leisure facilities?

Spa days, treatments and leisure day passes are available for both hotel guests and non-residents. During busy periods, day membership passes may not be available. We recommend calling ahead to check availability.

What spa treatments are available?

Guests can book massages, facials, relaxation treatments, and full spa day experiences. Book online here.

Does the spa include a swimming pool?

Guests can enjoy access to the indoor swimming pool, sauna, steam room, jacuzzi, and gym facilities.

Can you book a spa day with afternoon tea?

Park Farm Hotel offers a spa and afternoon tea package combining leisure access with traditional afternoon tea. Book here.

Is this a good hotel with a spa in Norfolk?

Park Farm Hotel is one of the best-known countryside spa hotels near Norwich, popular for relaxing spa breaks, romantic getaways, and wellness weekends in Norfolk.

What types of rooms are available?

The hotel offers classic rooms, family rooms, luxury suites, lodges and a cottage.

Do any rooms have spa baths?

Selected rooms and suites include spa baths.

Are there garden view rooms?

Many rooms overlook the landscaped gardens and Norfolk countryside.

Are luxury suites available?

Luxury suites are located within the Norfolk Barn and offer larger boutique-style accommodation with generous living space and a relaxed countryside feel. Each suite features a luxury bathroom with TEMPLESPA toiletries, along with thoughtful in-room touches including pod coffee machines for added comfort.

Can you stay in lodges?

Park Farm Hotel offers Scandinavian-style lodge accommodation featuring two en-suite bedrooms, an open-plan living space, and a fully equipped kitchenette. The lodges provide additional space and privacy, with countryside views and outdoor seating for a relaxed stay surrounded by nature.

Is there a restaurant?

Seasons Restaurant serves breakfast, dinner, and Sunday lunch (seasonal dates). Make a reservation.

Do you serve afternoon tea?

Afternoon tea is served daily from 12pm to 4:30pm and requires 24 hours’ notice. Make a reservation.

Is there a bar?

Helene’s Lounge Bar offers drinks, light lunches, snacks, and relaxed dining throughout the day. Make a reservation.

Can non-residents dine at the hotel?

Non-residents are welcome to book the restaurant, afternoon tea, bar, and seasonal dining experiences.

Is there a wedding venue?

Park Farm Hotel is one of Norfolk’s best-known countryside wedding venues, offering indoor and outdoor ceremonies, reception spaces, landscaped gardens, and everything in one place for the entire wedding day experience.

Can you get married outside?

Outdoor ceremonies can take place in the Colney Gardens.

Are wedding packages available?

A range of wedding packages are available. View packages.

Is accommodation available for wedding guests?

Wedding guests can stay onsite with special rates available.

Do you host conferences and business events?

The hotel hosts conferences, meetings, corporate events, and private celebrations.

What can you do nearby?

Guests can explore the historic city of Norwich, the Norfolk countryside, coastal areas, and nearby attractions. Visit Norfolk for inspiration.

Is this a good hotel for romantic breaks?

Luxury suites, spa facilities, countryside surroundings, and fine dining make Park Farm Hotel a popular choice for romantic getaways.

Is the hotel suitable for weekend breaks?

The hotel is ideal for relaxing weekend stays, spa escapes, and countryside retreats close to Norwich.